How to raise a request (within 5 days)

Email dreyaarcare@gmail.com within 5 days of delivery (including the day it arrives).

Please include:

• Order ID (from your confirmation email)
• Issue in a line or two (size/wrong item/defect)
• Photos if you received a defective or wrong product
• Preferred size if you’re requesting an exchange

You can also reach us at +91‑9474652199 (10 AM – 7 PM, Monday to Saturday).

What’s eligible

• Exchanges/returns are accepted only when we’re informed within 5 days of delivery.
• Size issue or wrong product received → exchange available. We’ll replace it with the correct size/product of the same value. No extra charges, and we’ll arrange the reverse pickup.
• Want to exchange for an item of higher value? Pay the difference online.

Condition of the item

To process an exchange/return, the product must:

• Have the original sticker label attached
• Be unused and unwashed
• Be properly folded and securely packed to avoid transit damage
• If these conditions aren’t met, we won’t be able to process the request.

Refunds (limited cases)

• We issue refunds only for genuine cases of defective products delivered and on no other grounds.
• Email us at dreyaarcare@gmail.com with your Order ID, a brief note on the issue, and clear photographs of the defect.
• In rare, exceptional cases where a return is accepted despite correct delivery and no defect, ₹100 will be deducted to cover reverse‑pickup logistics.
• Refunds are made to the original payment method or the bank account you provide.

Colour & design variation

Slight variations in colour or design can occur due to lighting, screens, and print runs. Returns or refunds aren’t possible for minor variations.

Important notes

• Do not accept a damaged package at delivery—please refuse it and inform us.
• If our verification shows the defect occurred due to misuse or handling, a refund won’t be possible.
• We reserve the right to refuse returns/exchanges if the merchandise doesn’t qualify.
• One exchange/return request will be processed per order.
• Used/washed products cannot be exchanged or refunded.
• Items bought during a sale or with a discount code aren’t eligible for refund.
• Free exchange on size issues; no refunds on size issues.

Need help?

Email: dreyaarcare@gmail.com

Phone: +91‑9242408382

Hours: 10 AM – 7 PM (Monday to Saturday)

We’ll keep it kind, clear, and quick.